Go back

Frequently Asked Questions/Key Words


For audio visual assistance, please contact the Help Desk at 931-221-4357.


For assistance with your cable needs, please contact CDE at 931-553-7302.

Most buildings are serviced by CMTi (Creative Management Technology Inc.).  Common cleaning tasks are completed daily, twice a week or weekly.  Click <here> for the typical schedule of cleaning tasks.


Routine cleaning, vacuuming and trash disposal services are provided for offices and labs during the evening hours when the department head authorizes the custodial staff to have keys to the space. Cleaning services are more efficiently provided after hours.


If, for security reasons, the department head does not wish the custodian to have key access to space during evening hours, special arrangements may be made such as limiting key access to supervisors, limited day cleaning or cleaning during arranged times.  You may contact Tara Adams at adamst@apsu.edu or call her at 931-221-7420 to get more information on this process.

Chairs/Tables:  If you are in need of extra tables/chairs in your own area for special events or meetings, etc., submit a Work Request for those items.  In the Description area of the Work Request, include exactly what is needed, when it is needed and when it should be removed.  (NOTE:  This does not include anything that involves a room/area reservation coordinated through the University Center.)


Large Packages Received in Shipping Area:  When you are contacted that you have a large order in Shipping/Receiving, submit a Work Request for those items.  Deliveries are made in the order the Work Requests are received.

Event planning and setups that involve reservation of rooms or areas on campus must be coordinated through the University Center.  This includes Tailgating Events. You may contact them by calling 931-221-6617 or through email at keana@apsu.edu.  

Information for Contractors is reflective of contractors starting work on APSU's downtown campus.

Please utilize the below links for additional information:

Confined Space Information

Hot Work Fire Watch Checklist

Hot Work Permit must be approved and signed by Bill Peterson, Environmental Health and Safety Technician. (931) 221-7461 or petersonw@apsu.edu




If you are having issues with your internet/ethernet connection, please contact the Help Desk at 931-221-4357.

Surplus Pickup:  A Work Request must be submitted in order for the moving crew to pick up surplus furniture for delivery to the Warehouse. Contact Office of Information Technology at 931-221-7588 when it pertains to computer equipment. Pickup of these items is coordinated through them.


Surplus Merchandise: Surplus merchandise can be selected and picked up by appointment between 8:00 am-3:30 pm, Monday-Friday, except on Holidays.  Appointments can be made by contacting Tara Adams at 931-221-7420 or by emailing her at adamst@apsu.edu

Key Access Policy:  Classrooms are locked at night after cleaning by the custodial staff. At the request of the faculty, the locks on the doors are designed to be locked from the inside by the instructor during classes if desired, to insure that classes are not interrupted. Because of this arrangement, classrooms may accidentally become locked between classes by someone pulling the door shut while no one is in the classroom to open it.


If you are locked out of your office, you will have to contact your department head or secretary to let you in your office. Building supervisors have master keys to their respective building.


University policy states that all space on campus must be accessible through the use of a University master key. Non-college locks are NOT allowed.


Please be aware that additional keys can be made at no charge for classrooms, offices, bathrooms, labs, etc.; however, there is a $10.00 charge for the replacement of lost keys. If door lock changes are required, there is a $36.00 charge per door for this service.


Key Request:  Key Requests are now submitted online by going to APSU One Stop. After online submission, the request will automatically route for approval to the proper person.


After you log into One Stop, go to the “Employee” tab.


At the bottom of the employee tab you will see “Key Request” – click on it.

  • It should automatically populate with your supervisor’s name,
  • From the drop down you can pick the “Department Head/Chair”,
  • From the drop down you can pick the “Department”,
  • From the drop down pick what position the person holds,
  • Enter the “A” number of the first person needing a key and add another person as needed,
  • Select your “Building” from the drop down,
  • Select your “Room #” from the drop down, for card swipe pick “Building Entrance”,
  • Add another “Room #” if an additional key is needed, keep adding room numbers as needed,
  • Select a “Key Type” which is the room only key, a sub-master, a master or ID Card Access.
  • Then hit “Continue”, if everything looks like you want it hit “Submit” if not go back which requires you to start all over.

The request will automatically route to the proper areas for approval.  An email will be sent to the person that is required for approval.  After all approvals are made, the request will be forwarded to the University Locksmith, James Wallace, at the Physical Plant for processing.  You will be contacted by email when your keys are ready or your ID has been activated for the appropriate building. If you have any questions or problems, please contact Michelle Turner at 931-221-7424 or by email turnerm@apsu.edu

All office relocation plans must be coordinated through Tara Adams.  You may contact her by calling 931-221-7420 or by email at adamst@apsu.edu.


The following is general information that could be helpful when planning an office relocation.


  • All moves should be planned and approved by the Department Head or Director and coordinated through Tara Adams before work requests are placed.
  • Moving boxes may be provided (if available) through Physical Plant with the approval of the Inventory Clerk or Director of Physical Plant.  Simply submit a Work Request and if there are boxes available, they will provide them.
  • Contact Physical Plant by placing a Work Request well in advance of your target moving date to place the move on the moving crews schedule.

All vehicles parked on APSU's campus must be registered in the APSU parking portal. This includes both those who are affiliated with the university (student, faculty, staff) and those who are not affiliated (visitors). You may access the parking portal at https://apsu.t2hosted.com/Account/Portal. Your username is your APSU credentials without the @apsu.edu or @my.apsu.edu.  Those who are not affiliated with the university will create a login by following the Guest Login link. Please note that authentication may take up to one minute.


Please contact the Parking and Transportation Department or visit the APSU Parking page if you have additional questions or concerns.




Payment can be made at https://apsu.t2hosted.com/Account/Portal or at Student Account Services.

 All renovation projects must be approved and coordinated through Tom Hutchins, Physical Plant Director.  You may contact him by phone at 931-221-6330 or by email at hutchinst@apsu.edu.

Click here for detailed information.

Most buildings are serviced by CMTi.  The recycling containers in each building are generally emptied twice a week. Click here for the current schedule.

If you have questions, please call 931-221-6263.

Shipping Address: 681 Summer Street, Clarksville, TN 37040


Employee Return/Ship Packages: Label with complete street address (no P.O. Box numbers). A university account number must be included for the shipping charges. If package is to be insured, notate this information along with the amount of insurance needed. Note: Physical Plant cannot ship out student or personal packages – they have to be shipped through the APSU post office.


Student Packages:  All UPS and FedEx packages are received in Central/Receiving located in the Shasteen building, behind Fortera Stadium. At 1:00 pm, all student packages are carried to the University Post Office where they place a notice in your mailbox.


If you have questions, please call 931-221-7020.

Nameplates or department signs can be requested by placing a work request <here>. Note: Use problem type "Signage." Please give color, size and correct spelling of sign being requested.


If you have questions, please contact Tara Adams, adamst@apsu.edu, 931-221-7420.

If you have an issue with a vending machine on campus, please call 931-221-6164.

If you have an issue with one of the campus washers and/or dryers, please contact the Housing Office at 931-221-7444.

In order to submit a maintenance work order, click on Work Request and follow the directions for submission.